Inbound Sales Executive
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Location
Hanoi
Department
Sales
Job types
Executive
Why join us?
Being a part of the Asia Pioneer Team means more than just having a job to make a living. It is a place where you can do meaningful work, collaborate with highly motivated coworkers, receive training and challenges to achieve better success, and enjoy plenty of career development opportunities.
Job description
- Directly sell tailor-made package tours to English-speaking customers and prepare proposals and quotations for retail agents or direct clients.
- Design tour programs and make quotations according to clients’ requests, FITs, and agents, and provide additional information and consultancy (about the destination and services) to boost sales.
- Gather information to fully understand clients’/agents requests and present options to meet their needs.
- Identify and take action to up-sell and promote all Asia Pioneer Travel destinations and tailor-made tours.
- Take ownership of and monitor individual sales processes and follow up with clients/ agents to increase booking conversion.
- Negotiate fees and changes with clients/ agents (where necessary) to optimize sales values.
- Prepare and send final confirmation, invoices, other travel documents, or vouchers to clients/ agents.
- Coordinate with other departments of Asia Pioneer to ensure all the services are committed to clients.
- Work with operations/ reservations to help solve problems for clients when required.
- Maintain relationships/ constant communication with clients/ retail travel agents by ensuring personal service is optimized.
- Collect clients’ feedback and offer ideas to the team to continually improve Asia Pioneer Travel’s service quality.
- Build and quote new tours for Asia Pioneer’s websites.
- Follow up on the client’s payments.
- Report to the Sales Team Leader.
Who we’re looking for
- This position is for Vietnamese nationals only.
- Excellent English Language skills. (Fluency in other European Languages is a plus.)
- Have a sense of responsibility in teamwork and can work independently with a positive attitude.
- Good knowledge of foreign customers’ expectations and willingness to meet their demands.
- Able to work under pressure.
- Quick and resourceful, flexible, accurate, strong analytical skills.
- Great face-to-face and remote communication skills.
- Graduate in Tourism, Hospitality, English Language, Economics, or Business preferred
- Knowledge of tourism, geography, and foreign cultures.
- Proficient in computers: Microsoft Office, Excel, PDF, and the Internet.
What we offer
- To enjoy the full range of social insurance and health insurance under the provisions of the State.
- Work in a friendly, supportive, and professional environment.
- To develop your skills and career sustainably with our peer coaching and internal training programs, plus opportunities for other educational activities.
- Yearly site inspection trips and annual company trip.
- Excellent salary and sales incentive, operation bonus, yearly incentive, with many other benefits
How to contact us
- Interested candidates can send your CV and cover letter explaining your experience and interest in the job.
- Email: hr@asiapioneertravel.com