[Hiring] Inbound Travel Specialist (English Speaking)

At Asia Trip Deals JSC, we pride ourselves on being a top-notch inbound tour operator, crafting premium, personalized vacations across Vietnam, Cambodia, Laos, Thailand, Myanmar, Indonesia, Nepal, and beyond.

Our goal is to turn every bespoke, premium journey into a remarkable holiday for travelers exploring Indochina and beyond. If you’re passionate about travel, excited about providing outstanding service, and helping others experience the magic of Asia, join our team as a Travel Specialist and embark on this thrilling adventure with us!

DUTIES

• Selling tailor-made package tours directly to English-speaking customers, preparing proposals and quotations for retail agents and direct clients.
• Design tour programs and create quotations based on client requests, for both FIT and agents, providing additional information and consultancy to boost sales.
• Gather information to fully understand clients/agent requests and offer suitable options to meet their needs.
• Identify opportunities to up-sell and promote all Asia Trip Deals destinations and tailor-made tours.
• Oversee and manage the individual sales process and follow up with clients/agents to enhance booking conversion.
• Negotiate fees and changes with clients/agents (where necessary) to maximize sales values.
• Prepare and send final confirmations, invoices, and travel documents or vouchers to clients/agents.
• Coordinate with other departments of Asia Trip Deals to ensure all the services are committed to clients.
• Work closely with the operation/reservation team to solve problems for clients when required.
• Maintain strong relationships and consistent communication with clients and retail travel agents, ensuring high-quality personal service.
• Collect client feedback and suggest ideas to the team for continuous improvement of Asia Trip Deals’ service quality.
• Contribute ideas and work on package quotations for Asia Trip Deals’ websites.
• Follow-up client’s payments.
• Report to the Sales Team Leader.

EXPERIENCE AND SKILLS

• This position is open to Vietnamese Nationality only.
• Minimum 01-year experience as Inbound Sales Executive.
• Excellent English Language skills. (Fluency in other European languages is advantageous.)
• Proactive with a strong sense of responsibility, capable of working independently.
• Positive attitude.
• Good knowledge of foreign customers’ expectations and willingness to meet their demands.
• Ability to work effectively both independently and as part of a team.
• Able to work under pressure.
• Quick and resourceful, flexible, accurate, strong analytical skills.
• Great face-to-face and remote communication skills.
• Honest, Open, Cooperative, Teamwork, Motivated, and Business-focused.

QUALIFICATIONS AND KNOWLEDGE

• Bachelor’s Degree in Hospitality, Tourism, Business, or a related field.
• Empathetic listener with a strong understanding of Western culture.
• Minimum 1 year of experience in Inbound Tourism or related field.
• Fluent in English or very good command of both written and spoken English.
• Strong communication, consulting, and negotiation abilities.
• Attention to detail, enthusiastic, honest, and highly responsible, with a focus on achieving common goals.
• Able to work independently as well as coordinate in groups.
• Proficient in Microsoft Office, Excel, PDF, and Internet applications.

BENEFITS FOR SUCCESSFUL CANDIDATES

• Full range of social insurance and health insurance are available under the provisions of the state.
• Work in a friendly, supportive and professional environment.
• Enhance your skills and advance your career with our peer coaching, internal training programs, and additional educational opportunities.
• Participate in annual site inspection trips and company trip.
• Competitive salary and sales incentive, operation bonus, yearly incentive, with many other benefits.

OTHER INFORMATION

• Market: Mainly English-speaking countries: USA, UK, Australia, Canada, and other parts of Europe.
• Working hours: 08.30 – 17.30
• Working days: Weekdays, office hours from Monday to Saturday with 02 Saturdays off per month.
• Address: 18 Yen Ninh, Ba Dinh District, Hanoi

CONTACT US

• Interested candidates can send your CV and cover letter explaining your experience and interest in the job.
• Email: hr@asiatripdeals.com